# Help with the waste spreadsheet checker

> Help with the Defra Receipt of Waste spreadsheet checker: files it can’t read, correcting findings, failed downloads & what happens to your file.
> Web page: https://complyonsite.com/support

[Return to the Receipt of Waste spreadsheet checker](https://complyonsite.com/tools/defra-receipt-of-waste-spreadsheet-checker).

## My file cannot be checked

Use the [official Defra Receipt of Waste template (.xlsx)](https://report-receipt-of-waste.service.gov.uk/public/receipt-of-waste-template.xlsx), with its sheets and layout unchanged. The checker explains when it cannot read a file or support its contents.

Hazardous waste, POPs and consignment-note cases are outside this tool’s scope. Keep genuine declarations and follow [Defra’s guidance](https://www.gov.uk/guidance/report-receipt-of-waste) or use suitable waste software.

## How do I correct a finding?

Each finding names a sheet and cell. In Excel, open that sheet and enter the cell reference, such as D9, in the Name Box beside the formula bar. Correct the value using your records, save as .xlsx and choose the file again in the checker.

If the checker offers a working copy, download that first: it includes the formatting fixes already made. It still needs your corrections.

## The check or download did not finish

Keep your original file. Check your connection and choose it again. If a download fails, leave the result open and try the download button again.

## Does this submit my file or keep a copy?

No. The file is used for the check and is not retained. Review your result and submit to Defra separately. Passing this checker does not guarantee acceptance.

## Contact ComplyOnSite

Support hours are 08:00–20:00 Monday to Friday and 09:00–17:00 Saturday and Sunday, UK time.

Email [support@complyonsite.com](mailto:support@complyonsite.com) with the message you saw and what you were trying to do. Do not attach your workbook or include personal or confidential waste records.

- [Call us on 020 3906 9007](tel:+442039069007)
- [Message us on WhatsApp](https://wa.me/447459339315)
- [Read the help centre](https://complyonsite.featurebase.app/en/help)
- [Give product feedback](https://complyonsite.featurebase.app/)