Contents
Terms of Service
Last updated: 17 October 2026
1. Service use
ComplyOnSite provides construction health and safety document tooling for operational use. You remain responsible for checking generated or exported documents before relying on them on a project.
2. Accounts and content
If account features are enabled, users are responsible for keeping access details secure and for ensuring that information entered into the service is accurate, lawful, and appropriate for the intended work.
3. Final terms
This page is a minimal public summary while full customer terms are finalised. It does not add warranties, certifications, guarantees, or project-specific legal obligations.
4. Defra Receipt of Waste spreadsheet checker
The checker uses Defra’s own validation rules to check Receipt of Waste spreadsheets, including hazardous waste and POPs, and corrects supported formatting errors. It returns the checked workbook for you to upload. Defra confirms acceptance on upload. You remain responsible for what you report to Defra.
5. Google Drive and OneDrive
Connecting Google Drive or OneDrive to a free tool is optional. Files you save there are yours, held by Google or Microsoft under your agreement with them, and stay there if you stop using ComplyOnSite. You can remove the connection at any time in your Google Account settings or, for Microsoft, as the privacy policy’s section 8 describes. How we handle Drive and OneDrive data is set out in the privacy policy.
6. RAMS Review
RAMS Review lists possible issues for a competent reviewer to check. It does not approve a RAMS or say that work is safe, compliant or may start. It reads the document’s text: drawings, photos and scanned pages may not be read in full. Its review form records a review of the document, not an inspection of the work or the site. How it handles your document is set out in the privacy policy.
7. Paid plans
Plans are sold to businesses in the UK. Pro is £30 a month for 75 credits and one receiving site for Prepare your Defra report, and Team is £120 a month for 300 credits and up to five receiving sites, billed monthly in advance by Stripe. Prices carry no VAT: ComplyOnSite is not VAT-registered. Current prices are on the pricing page.
Monthly credits end at each renewal and do not roll over. The five sign-up credits do not expire. Pro and Team start with a 14-day free trial with 10 credits; a card is needed, and if you cancel before it ends you pay nothing. There is one free trial per business, email address and card; after that, the first payment is taken when you start. What each action costs in credits can change with 30 days’ notice. A review that does not finish is not charged.
Quick reviews on Pro and Team are unlimited for normal business use. We may pause them for the rest of the day if an account runs far more than a business would.
You can cancel at any time; your plan and credits last until the end of the period you paid for. Within 14 days of a payment you can instead end the plan straight away from your account and get that payment back, less 40p for each credit you used from it; its remaining credits end with it. After 14 days we do not refund.
8. Prepare your Defra report
Prepare turns your weighbridge files into Defra’s Receipt of Waste workbook. Where it is offered, it can also send the loads you choose straight to Defra with your organisation’s Defra API code. You check the loads before they go, and remain responsible for what you report. A receipt Defra has accepted can be corrected or withdrawn only with Defra. By using Prepare signed in, you agree that anonymised examples from your files are used to improve Prepare, as set out in the privacy policy. An admin can turn this off for the workspace on the account page.