Operational Support

Get unstuck fast.

Select what you're trying to do below, or search for a specific issue. We'll get you back to compiling your pack immediately.

What do you need help with?

Getting Started

First document, basic navigation, and understanding the pack-first approach.

Readiness & Export

Fixing blockers, understanding readiness scores, and exporting your pack.

Drafts & Recovery

Finding saved work, recovering prior exports, and version history.

Review Workflows

Sending for review, handling requested changes, and approvals.

Account & Billing

Managing your workspace, upgrading, and billing inquiries.

Common Blockers

This usually happens when mandatory fields are incomplete. Check the "Readiness" panel on the right side of your compiler. It will list exactly which fields are missing (e.g., Project Name, Date, or specific risk ratings). Once all mandatory fields are filled, the export button will unlock.

Still stuck?

If you can't find the answer you need, our operational support team is ready to help you get your pack sorted.